Return and Refund Policy

At CalmiCollar, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Please review the following policy carefully before requesting a return or refund.

Return Eligibility

Customers may request a return or refund within 30 days of receiving their order.

To be eligible for a return:

• The request must be submitted within the eligible return period

• The item must be in acceptable condition

• Proof of purchase or order information may be required

We reserve the right to refuse returns or refunds in cases involving abuse, fraudulent activity, or policy violations.

Damaged or Incorrect Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us through our Contact Us page as soon as possible.

To help us review the issue quickly, customers may be asked to provide:

• Order number

• Photos of the item received

• Photos of the packaging

• A brief description of the issue

Refund Processing

Once a refund request is approved, the refund will be processed back to the original payment method.

Please note:

• Refund processing may take approximately 24 hours on our side

• Banks or payment providers may require additional time to complete the refund

• Depending on the payment provider, refunds may take several business days to appear

Order Cancellations

Orders may only be canceled before processing or shipment preparation begins.

Once an order has entered fulfillment or shipping preparation, cancellation may no longer be possible.

Shipping Issues

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us through our Contact Us page so our support team can assist you.

Chargebacks and Payment Disputes

We encourage customers to contact us directly before opening a payment dispute or chargeback, as most issues can be resolved quickly through customer support.

Fraudulent or abusive disputes may be challenged with supporting transaction and delivery information.

Changes to This Policy

CalmiCollar reserves the right to modify or update this policy at any time without prior notice.

Contact

For any questions regarding returns, refunds, or cancellations, please contact us through our Contact Us page.

Last updated: May 2026